The entity responsible for the processing of personal data collected and processed on our platform is KINESIS STUDIO BARCELONA SLU, with a registered office at Avenida Francesc Macià 35, 08206 Sabadell, Barcelona, and NIF number B67512632.

To contact us, you can use the following email: hello@ugoki.eu

What type of personal information does Ugoki collect and process?

UGOKI may collect directly from your relationship and use of our services, the following data: a) identification and contact data; b) personal characteristic data; c) financial data such as credit card (which will be used for payment processing in the event you purchase any of our items or, in the case of a return, for the account transfers, the account number in which we will have to process the return of your purchase); d) data observed in the purchase of our products and the habits and preferences of our customers; e) web or app usage and browsing data in accordance with our cookie policy.

Additionally, we collect all information related to your navigation on the WEB/APP as well as your interaction with the brand.

All personal data we collect come from the data subject, except for contact data that may be provided by friends or family for sending a gift check or other gifts.

The purposes for which we may process your personal data are as follows:

A) USER ACCOUNT CREATION

• Manage your registration which will involve creating an account as a user.

B) PRODUCT PURCHASE

• Process the purchase of items through various channels.
  For this, we may send you information about the purchase status by email, SMS, and/or any other channel available at the time.
• If you are registered as a user and make a purchase of one of our items through the website or app, we may carry out the following treatments:

  o Save your credit card data for future purchases.

  o Show you priority recommendations or similar content considering your purchase history and navigation on our website or app.

   

C) CONFIGURE YOUR RELATIONSHIP WITH UGOKI AS A BRAND

• Newsletter: management and sending of commercial information about exclusive promotions and latest news adapted to your profile, sending audiences through digital platforms, as well as communications related to items and accessories pending in your bag through email, SMS, postal mail, or any other communication channel and/or digital platform. Promotional actions are included. If you agree to receive commercial communications through different channels, certain personal information may be used to personalize communications in digital media.
• Management of the service of alerts for the availability of garments and accessories on the web/app.
• Respond to the exercise of rights recognized in the personal data protection regulations.
• After providing any of our services, send you quality surveys aimed at knowing your opinion and level of satisfaction with your relationship with UGOKI.
• UGOKI store search service. If you are registered with your account, we will process your personal data to provide you with the service by indicating the stores closest to the address you have manually informed in the search engine that both our website and the app have enabled for this purpose.
• Creation of profiles based on data from behaviors and consumption as long as you have previously given explicit consent for the sending of commercial communications adapted to your profile.
• Sending of commercial communications.

UGOKI will keep your personal data only for the period necessary to fulfill the purpose for which they were collected, taking into account the needs to respond to issues that arise or solve problems, make improvements, activate services, and meet the requirements of applicable legislation.

This means that we may retain your personal data for a reasonable period even after you have stopped using UGOKI’s services and/or have stopped using the web/app. After this period, your personal data will be blocked from all UGOKI systems solely for the purpose of making them available to the competent authorities to attend to possible administrative or judicial responsibilities and the exercise or defense of claims.Once the blocking period for personal data has elapsed, they will be definitively deleted.

Your personal data will only be communicated to third parties in compliance with legal obligations that apply in each case, such as to Administrations and/or Public Bodies when required by tax, labor, Social Security, or any other applicable regulations.

If you carry out a sale or purchase through our website or app, your data may be communicated, where applicable, to financial entities and payment service providers, entities for detection and prevention of fraud such as, for example, Signifyd, providers of logistics, transport, and delivery of goods.These communications are strictly necessary to ensure the delivery of your order.

Under no circumstances will UGOKI sell your personal data to third parties.

The web/app uses information security techniques such as firewalls, automated attack systems, access control procedures, and cryptographic mechanisms, all aimed at preventing unauthorized access to data and ensuring their confidentiality.

Additionally, any transaction made through the web/app is carried out through secure payment systems. Sensitive payment data are transmitted directly and encrypted (SSL) to the corresponding entity.

You have the rights detailed below. You can exercise them through the email address hello@ugoki.eu. To process your request to exercise rights, we may ask you to prove your identity.

Right of access, rectification, deletion, limitation, portability, opposition, and to file any complaints.

Modifications to the privacy policy?

This privacy policy will always be available. However, should we make substantial and significant changes to the content of the same, we will notify you through the web/app or your email address thus fulfilling the duty of information as provided in the GDPR. This way, if you consider it necessary, you can exercise your rights as a data subject.